When I press the 'Guide' button instead of seeing the guide to programmes, a 'not available' flag appears on the screen. Start the TV. Neither the "Guide" or "Info" buttons on the TV remote work. Would not reccomend Samsung tv … How frustrating! Samsung Smart TV remote not working bn59: Pairing with the TV. no matter what you command it instantly comes up with "I did not recognise what you said". Samsung support who are fairly useless told me it was a software issue awaiting new update. Try this First!!! Absolutely nothing happens if you press them. Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about. Hold down the "Back" and "Play/pause" buttons on the remote to start the pairing process. ? I have read through the posts and tried everything, yet i cannot get any of the functions to work. Voila! #2. It is blue, it is extremly delayed and doesnt show channels. Then in December the Guide was back and now again gone! Page 12: Initial Setup (The remote works; the … Keep holding the buttons down until you get a message on the TV that it is connecting/pairing with the remote. When we use the Samsung remotes (as we always have) and hit the guide button it brings up a very delayed and blank version of a TV Guide. Before you take your tv remote apart or buy a new one try this method. Hi, my universal remote "rmcspk1ap1" has recently stopped working in the voice control. Please can you advise a course of action. Press and hold the TV’s power button for 30 seconds. The same problem Guide went on my UE32 J5600 smart tv soon after purchase. How do i get this working again. Also, when I press the green 'Menu' button, the main menu with icons also fails to appear. No information about the program is presented, and no information about schedules on the channel and nearby channels is presented, either. (I started the TV with the remote because the power button was the only working button on the remote) #3. Both functions used to be ok but now mysteriously do not work. ? What goes on What rubbish! Hello. It is possible that the Television and the remote got de-synced due to which the Remote’s signals are not being registered by the television. Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. In some cases, it might not be that your remote isn’t working, it could just be that it’s not paired correctly to the TV. Try to use the remote and check to see if the issue persists. Plug the power back in and turn the TV on. To pair your remote, make sure your within about 12 inches of your TV and hold the pairing button on the remote … The keyboard numbers have no effect. Solution 2: Re-Syncing the TV and Remote. Starts at Channel 2. What a weird situation. Hi, I have a Samsung smart TV. 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